terms and conditions

The online store www.itoitoitoitoito.com (hereafter named the Site) is a website of e-commerce. It is edited and operated by its managing director Ayako Matsuo(“we”, “us” and “our”), which headquarters are located at Falkstr.24 12053 Berlin Germany.

Throughout the site, the terms “we”, “us” and “our” refer to ito. ito offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By using the Site, the internet users agree to these terms of use.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms


All the items purchased on www.itoitoitoitoito.com are for personal use only, and with no intention of resale. By placing your order on www.itoitoitoitoito.com, you are certifying that you are buying our products for your personal use only, and not for resale. We reserve the right to refuse orders for any reason without explanation.


Certain products or services may be available exclusively online through the website www.itoitoitoitoito.com. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


ito is based in Berlin, Germany, and all orders are shipped directly from Berlin using express shipping services.

Packages typically arrive within 3/14 days from the date when the order is confirmed.

Shipping costs are free for Germany, 7€ for certain European countries, and 15€ Canada, Japan, Korea, Iceland, Switzerland.

For some specific large/ bulky products (ex : Large Tapestry, Large Decor), an additional shipping cost per product will be added at the checkout page. 

If a package is returned to Germany because the buyer did not claim it, we doesn’t send replacements.

All shipments destined outside of EU are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. we have no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. In accordance with EU export regulations, it is required to declare the exact value of all items. For more information on taxes, duties and customs regulations please contact your local customs office directly.

If the receiver refuses to pay taxes + duties or refuses the delivery for any other reason, the item(s) will be returned to Germany and the order will be refunded only once the item is returned back, excluding return shipping fee, original shipping fee.


At ito, we want you to love your order. This is why we accept returns of unused or unworn or defective merchandise for full refund or exchange within fourteen (14) days of purchase, excluding initial shipping costs.

If you would like to request a return, please first send us an email to itoitoitoitoitoberlin@gmail.com.

Once you have submitted your request, a return authorization will be given to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

The costs for returning the package to us for both returns and exchanges is on the customers own expense.

We do not accept returns of the custom made products.

We do not accept exchange of products. If you would like to order a product in a different color or size, just place a new order, and we will get in contact with you to manage the return of your product. 


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


When you purchase something from our online store www.itoitoitoitoito.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.